FAQ's

General Brand Questions

1. What is Tres Care and what makes your skincare products unique?
Tres Care is an Indian skincare brand dedicated to crafting high-quality products with artistry. Our unique approach combines carefully selected, safe ingredients with thoughtful packaging to deliver effective skincare solutions to everyone, right at their doorstep.
2. Are your products suitable for all skin types?

Yes, our products are formulated with safe ingredients suitable for all skin types. However, as skin sensitivity varies, we recommend consulting a dermatologist for personalized advice.
3. Are your products cruelty-free and vegan?
We are committed to cruelty-free practices and our products are vegan. Please check individual product descriptions for specific details.
4. Where are your products made?
Our products are manufactured in India through trusted outsourcing partners. Our team conducts multiple visits to factories to ensure the highest quality compositions are selected and packaged with care.
5. What ingredients do you use, and are they safe?
We use safe, high-quality ingredients suitable for all skin types. Each product is crafted with care, but we advise consulting a dermatologist if you have specific skin concerns or sensitivities.
6. Are your products dermatologist-tested or approved?
Our products are formulated to be safe and effective, but we recommend consulting a dermatologist for personalized guidance, especially for sensitive skin.
7. Do you use sustainable or eco-friendly packaging?
We are committed to sustainability and are actively exploring eco-friendly packaging options to minimize our environmental impact.

Product Usage

1. How do I know which products are right for my skin type?

Our products are designed for all skin types, but for the best results, consult a dermatologist to tailor a routine to your specific needs.
2. What is the recommended order for applying your skincare products?

Follow this order: Cleanser, toner (if applicable), serum, moisturizer, and sunscreen (daytime). Check product instructions for specific guidance.
3. Can I use your products if I have sensitive skin? 

Yes, our ingredients are safe for all skin types, but sensitivity varies. Perform a patch test and consult a dermatologist for personalized advice.
4. How long does it take to see results from your products?
Results vary by product and skin type. Generally, consistent use for 4–8 weeks can show noticeable improvements. Consult a dermatologist for tailored expectations.
5. Are your products safe to use during pregnancy or breastfeeding?
Our products use safe ingredients, but we recommend consulting a healthcare professional before use during pregnancy or breastfeeding.
6. Can your products be used with other skincare brands? 

Yes, our products can complement other brands. However, introduce new products gradually and consult a dermatologist if you experience irritation.
7. How should I store your products to maintain their effectiveness?
Store products in a cool, dry place away from direct sunlight. Follow specific storage instructions on the packaging.
8. Do your products contain fragrances or essential oils?

Some products may contain mild fragrances or essential oils. Check individual product labelsdetails.

Ingredients and Safety

1. Are your products free from parabens, sulphates, or phthalates?

We prioritize safe ingredients and are working toward paraben-, sulphate-, and phthalate-free formulations. Check product labels for specifics.
2. Do you use natural or organic ingredients?

We use high-quality, safe ingredients, including natural ones where possible. Product descriptions provide detailed ingredient information.
3. Are your products non-comedogenic (won’t clog pores)?

Many of our products are designed to be non-comedogenic, but we recommend checking product details and consulting a dermatologist for acne-prone skin.
4. How do you ensure the quality and safety of your ingredients?

Our team carefully selects compositions through multiple factory visits, ensuring only the highest-quality, safe ingredients are used.
5. Do your products contain allergens like nuts or gluten?

We aim to minimize allergens, but check product labels for specific allergen information and consult a dermatologist if you have concerns.

Ordering and Shipping

1. How can I place an order on your website?
 

Visit our website, select your products, add them to your cart, and follow the checkout process to place your order.

2. What payment methods do you accept?


We accept major credit/debit cards, UPI, and other secure payment methods. Check our website for the full list.

3. Do you offer free shipping, and what are the conditions?


Free shipping details are available at checkout. We aim to make delivery accessible, with conditions based on order value.

4. Where do you ship, and how long does delivery take?


We currently ship across India, with delivery typically taking 5–7 business days. International shipping details will be updated soon.

5. Can I track my order after it’s been shipped?


Yes, you’ll receive a tracking link via email once your order is dispatched.

6. Do you offer international shipping, and are there additional fees?

International shipping is coming soon as we work toward becoming a global brand. Stay tuned for updates on fees and availability.


Returns and Customer Service

1. What is your return or refund policy?

We accept returns within 24hrs for unopened products in original condition. Please visit terms & conditions section for more details.
2. What should I do if I receive a damaged or incorrect product?
Contact our customer service team at info@veekayindia.in within 24hrs of delivery for assistance with replacements or refunds.
3. How can I contact your customer service team?

Reach us at info@veekayindia.inor through the contact form on our website. We’re here to help!
4. Do you offer a satisfaction guarantee?

We strive for your satisfaction. If you’re not happy, contact us, and we’ll work to make it right.

Subscriptions and Promotions

1. Do you offer a subscription service for regular product deliveries?


We’re developing a subscription service to deliver your favourites regularly. Sign up for updates on our website.
2. How can I sign up for discounts or promotions?

Join our newsletter on the website for exclusive discounts and promotions.
3. Are there loyalty programs or rewards for repeat customers?

We’re working on a loyalty program to reward our valued customers. Stay tuned for details!
4. How do I apply a discount code to my order?

Enter your discount code at checkout in the designated field, and the discount will be applied.

Product Specifics

1. Are your products tested for efficacy, and how?
Our products undergo quality checks during manufacturing to ensure effectiveness. Consult a dermatologist for personalized results.
2. Can your products help with specific skin concerns like acne, dryness, or aging?

Our range targets various concerns like acne, dryness, and aging. Check product descriptions or consult a dermatologist for recommendations.
3. Do you offer travel-sized versions of your products?
Yes, we do have for some of our products, check our website for updates.
4. Are your products suitable for teens or younger users?

Our products are safe for all ages, but teens should consult a dermatologist to ensure suitability.
5. How often should I use your exfoliants or masks?

Use exfoliants or masks 1–2 times per week, depending on your skin’s sensitivity. Follow product instructions or consult a dermatologist.
6. Do you offer products for specific conditions like rosacea or eczema?
Our products are formulated for general skin health. For specific conditions, consult a dermatologist for tailored advice.

Sustainability and Ethics

1. What steps does your brand take to be environmentally friendly?
We’re exploring sustainable packaging and ethical sourcing to reduce our environmental footprint.
2. Are your products tested on animals?
No, Tres Care is cruelty-free. We do not test on animals.
3. How do you source your ingredients ethically?
We partner with trusted manufacturers and conduct factory visits to ensure ethical, high-quality ingredient sourcing.
4. Is your packaging recyclable or biodegradable?

We’re transitioning to recyclable and eco-friendly packaging. Check product details for specifics.

Education and Tips

1. How can I build a skincare routine with your products?
Start with a cleanser, follow with a serum, and finish with a moisturizer. Add sunscreen for daytime. Consult a dermatologist for a customized routine.
2. What’s the difference between your cleansers, serums, and moisturizers?
Cleansers remove impurities, serums target specific concerns, and moisturizers hydrate and protect. Check product descriptions for details.
3. How do I know if I’m over-exfoliating or using too much product?
Signs include redness or irritation. Use exfoliants sparingly (1–2 times weekly) and consult a dermatologist if unsure.
4. Can you provide tips for protecting my skin in harsh weather?
Use a gentle cleanser, hydrating serum, and rich moisturizer. Apply sunscreen daily, even in cold or cloudy weather.
5. How do I perform a patch test with your products?
Apply a small amount to your inner forearm, wait 24 hours, and check for irritation. Consult a dermatologist if reactions occur.
6. Where can I learn more about skincare tips and advice from your brand?
Visit our website’s blog or follow us on Instagram (trecare_in) for tips, tutorials, and updates.