PRIVACY POLICY

Effective Date:  August 1, 2025

At Tres Care,

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, interact with us, or purchase our clean & sustainable skincare products. Our goal is to empower you to glow naturally & shine confidently while ensuring transparency and trust.

1.Information We Collect:

We collect and process the following types of personal data to provide you with a seamless and personalized experience:

•  Personal Identification Information: Name, email address, phone number, billing, and shipping address.

•  Payment Information: Credit/debit card details or other payment data, securely processed through trusted third-party payment processors.

•  Order Information: Details of products purchased, order dates, and transaction history.

•  Technical Data: IP address, browser type, operating system, device information, and website usage data.

•  Marketing and Communication Preferences: Your preferences for receiving newsletters, promotional offers, or other communications.

•  Customer Inquiries: Information you provide when contacting our support team or submitting feedback.

2.How We Use Your Information:

We use your personal data to enhance your experience with Tres Care and deliver our commitment to clean, inclusive, and effective skincare. Specifically, we use your information to:

•  Process and fulfil your orders, including shipping and delivery.

•  Provide customer support, respond to inquiries, and send order confirmations or updates.

•  Improve our website, products, and services based on usage data and feedback.

•  Send promotional emails, newsletters, or offers (only with your explicit consent).

•  Analyse website performance and personalise your browsing experience.

•  Comply with legal, regulatory, or tax obligations.

3. Sharing Your Information:

We value your trust and do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

•  Service Providers: With trusted third parties, such as payment processors, shipping partners, or marketing platforms, who assist in delivering our products and services. These providers are bound by strict confidentiality agreements.

•  Legal Requirements: When required by law, such as to comply with a court order, protect our legal rights, or ensure the safety of our customers and business.

•  Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with appropriate safeguards in place.

4. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience, analyse website traffic, and personalise content. These tools help us understand how you interact with our website and improve its functionality. You can manage your cookie preferences through your browser settings at any time.

5. Data Security:

We implement robust security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These include encryption, secure payment processing, and regular security assessments. However, please note that no online transmission or storage method is 100% secure, and we encourage you to take steps to protect your personal information.

6. No Refund Policy:

As stated in our Terms and Conditions, Tres Care does not offer refunds for purchased products. We encourage you to review our Terms and Conditions on our website for full details before making a purchase.

7. Third-Party Links:

Our website may include links to third-party websites, such as partner platforms or social media. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. Children’s Privacy:

Our website, products, and services are not intended for individuals under the age of 13. We do not knowingly collect or process personal data from children. If we become aware of such data, we will take steps to delete it promptly.

9. Your Rights:

Depending on your location, you may have certain rights regarding your personal data, including:

•  Access: Request a copy of the personal data we hold about you.

•  Correction: Request updates or corrections to inaccurate or incomplete data.

•  Deletion: Request the deletion of your personal data, subject to legal obligations.

•  Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us.

•  Restriction: Request that we limit the processing of your data in certain circumstances. To exercise these rights, please contact us using the details below.

10. Data Retention:

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, customer support, and legal compliance. When your data is no longer needed, we securely delete or anonymise it.

11. International Data Transfers:

If you are located outside India, your data may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Updates to This Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or website functionality. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

13. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

•  Email: info@veekayindia.in

Thank you for trusting us with your skincare journey!